100% Satisfaction Guaranteed
As part of The E-Z UP Experience, it is our commitment to provide superior products. If you are not completely satisfied with your E-Z UP purchase for any reason, we will make it right. You can return your product for a replacement or refund within thirty (30) days of your purchase.
E-Z UP's guarantee doesn't cover ordinary wear and tear or damage caused by improper use or naturally caused accidents.
If you have received your E-Z UP purchase and it has a manufacturing defect in the materials or workmanships please visit our warranty page https://www.ezup.eu/support/support/warranties.
You can return your purchase from E-Z UP by mail, regardless if you made your purchase on ezup.com or over the phone. Proof of purchase is required.
Please retain all product packaging until you're completely satisfied with the condition and performance of your purchase. Please return the product and all packaging together.
Mailing Your Return
Please include your name, email address and proof of purchase. Proof of purchase can be a receipt, packing slip, order confirmation, etc. If you do not have proof of purchase you are not out of luck, we can help. Please contact us at +31 (0)30 635 4100.
Right of withdrawal (consumer)
As a "consumer" you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancelling, you have another 14 days to return your product to us. Upon receipt, you will receive a full refund of the purchase price including shipping costs. You are responsible for the return costs from your home to E-Z UP Europe BV. If you exercise your right of withdrawal, the product will have to be returned to E-Z UP Europe BV with all delivered accessories and - if reasonably possible - in the original state and packaging. To exercise your right of withdrawal please contact us at firstname.lastname@example.org. We will then refund the amount of the order within 14 days after receipt of your return.